Fundi Quality Control Associate

We’re on a mission to elevate the careers and livelihoods of millions of blue collar professionals, artisans, and other informal workers through the use of technology. Join us.

You:

Have exceptionally high standards, and know how to work with fundis to get them to work with quality and speed. You are strict, willing to be tough, and don’t accept ‘ok’ as good enough, but can also use a softer support, coaching, and training approach where required.

A bit about the role:

As the Quality Control Associate, you will be responsible for conducting quality control on jobs done by fundis, particularly furniture makers, and supporting other blue collar professionals to thrive on the Lynk platform. The main areas of work are:

1. Field quality control

Conducting site visits to assess quality of physical products
Conducting spot checks on service delivery
Project managing jobs that go wrong
Interviewing and speaking with customers to assess quality
2. Coaching on platform usage

Providing phone-based coaching on quoting and planning for new Pros on the system
Identifying methods to increase ‘conversion’ – the number of Pros getting their first jobs – and implementing with teams
Leading orientation and training sessions where required

3. Ongoing worker audit

Using existing dashboards and databases to identify underperforming Pros
Using existing SMS- and outreach technologies to follow-up
Conducting debrief meetings with those being removed from the system
Successful candidates will have all or most of these qualifications:

2-3 years experience of management of fundis
Excellent computer skills, including ability to use databases and Excel
Strong written English
To apply:

Send a CV a to jobs@lynk.co.ke, along with a brief explanation of why you would be the best person for the role



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