Project Outcomes
Farmers face difficulties accessing timely irrigation support and agronomy guidance through Irri Hub KE’s existing digital platforms. Routine questions about irrigation troubleshooting, crop management, products, and payments depended on direct contact with support staff, creating delays during periods when timely guidance matters most.
This project set out to design and integrate an AI-powered chatbot into Irri Hub KE’s digital platforms to improve farmer access to irrigation support and agronomy guidance. The chatbot would provide automated responses to frequently asked questions, offer irrigation troubleshooting and crop management guidance, assist with product- and payment-related inquiries, and enable farmers to log service requests.
Farmers can now get answers to common irrigation, agronomy, product, and payment questions directly through Irri Hub KE’s website, at any time and without waiting for a staff member. Support agents handle only the conversations that need human judgment, escalated through Chatwoot, while the admin dashboard lets the team keep guidance current as seasons and products change – so the service improves without developer involvement.
Key technology/tools used: RAG, Chatwoot, FastAPI, Llama model, n8n , PostgreSQL
Irri Hub homepage
