Off-Grid Electric Solar Home System
The Off-Grid Electric solar home systems are home level systems that include a solar array, battery, power electronics and end-use appliances, such as lighting, radios, device charging and television. As of August 2016, Off-Grid offers four system sizes including 12, 25, 50 and 80 watts with pay as you go functionality. Included in the above product images are the M30 and M120. In East Africa, Off-Grid Electric is known as M-Power.
Off-Grid Electric is located in Arusha, Tanzania with additional operations in San Francisco, California.
Off-Grid Electric is distributing systems in Tanzania and Rwanda.
Off-Grid Electric is the main distributor with a sales team and several third party distributors.
Depending on the system size, customers will pay 10-20% down and $7 – $20 USD per month for 36 months. This is a product price range of roughly $280 – $800 USD. interview with representative
Individuals, households and private sector businesses who represent are the target users.
Off-Grid systems are mass manufactured.
Intellectual property surrounding the system architecture and firmware/hardware.
Users can obtain the product from door to door sales, telesales and retail outlets.
Mobile money (specify), cable, keypad or other.
Service required for the product to work [Mobile data, SMS, voice, Internet, other]
Remote diagnostics or monitoring available
The Off-Grid solar home systems have a range of power outputs from 12 – 80 watts and include 6 light ports, 1 usb port and 12 power ports for appliances.
Users can call Off-Grid’s 24 hour call center with questions or schedule a home visit for troubleshooting.
Users can purchase replacement components through the call center, sales representatives or at retail outlets.
The systems have an expected lifetime of 7 – 10 years with a 5 year warranty on the product and lights. There is a 1 year warranty on other appliances. ^(interview with representative)
Tests have been completed around ongoing reliability, environmental considerations and IEC tests for export.
Lighting Global vetted the following parameters:
– Full battery run time and run time per day
– Total light output
– Lamp type
– Special features (mobile charging, radio, television and pay as you go)
– Overall durability and quality standards tests (drop, soldering and electronics workmanship, mechanical, minimum warranty, performance reporting)
Be sure to follow proper electrical installation and control guidelines.
Users can upgrade their system through Off-Grid to include a greater number of appliances.
Lighting global certified, CE in process as of August 2016 and all applicable importation requirements for the markets served.
Payment rate, net promoter score, customer satisfaction surveys and light hours delivered.
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