Viamo is a mobile phone notification and survey platform
Viamo is a mobile phone notification and survey platform, offering local-language voice-based services that remove the barriers to insightful mobile communication between citizens worldwide and the organizations that serve them. Having proven it’s efficacy in Ghana, Nigeria, Uganda and India, the Viamo platform now works to place outgoing calls anywhere in the world.
The aim is to make it easy for organizations to reach their stakeholders through interactive SMS or voice calls in local languages, instantly reaching across distance, language, and literacy barriers. They also have an API to power existing mobile service providers. The current user list includes the World Bank, UNICEF, McKinsey&Co, Innovations for Poverty Action and Farm Radio.
Viamo is a ready-to-use service for sharing information and gathering feedback through mobile interactions. With Viamo users can immediately start sending and receiving interactive voice calls, SMS messages, and USSD conversations to thousands of mobile phones, in minutes.
Watch a video explaining how Viamo (previously called Voto) works.
Viamo, a Ghana-based social enterprise.
$.02/min above per minute rate of the local telco provider.
To create a robust statistical sample population of approximately 1500 individuals it is likely that you will have to make a significantly high number of calls to achieve the desired number of survey completions. However, if all calls were answered or hung up based on call completion or call drop, a full 1500 person 10-minute survey with a local telco cost of $.05/minute would cost approximately $1,050.
No specified target.
Governemental organizations and NGOs; Businesses.
The current user list includes the World Bank, UNICEF, McKinsey&Co, Innovations for Poverty Action and Farm Radio.
The easiest way to get started with Viamo is through the web application. Users can try the platform for free at go.votomobile.org.
Over 250 organizations use Viamo Mobile, as of August 2016.
– Send voice and SMS communications to small and large groups
Send messages to promote health behaviour changes or to provide educational information; Announce community meetings and share local government news; Send announcements to suppliers and customers to ensure smooth business operations; Provide community health workers with current available supply levels; Ask citizens and community stakeholders for input; Subscribers page screenshot;
– Reach people in every language
Designed to reach citizens and respondents in any language and any location, with full multi-lingual voice and SMS capability; Hear all voices: send translated messages and surveys all at once, and see response rates and results across languages;
– Record your messages from anywhere, in seconds
Audio choice screenshot; Upload audio files from your computer, use the intuitive “Call to record” option to record directly from your phone, or re-use existing audio by selecting it from the audio library; Reach translators for local languages directly, using “Call to record”, no matter where they are in the world;
– Easily create simple and complex surveys alike;
Create surveys to quickly gather feedback, from anyone with a mobile phone; Add multiple-choice, numeric, and open-ended questions that can be answered by voice and SMS; Create branching surveys with conditional logic options, letting you send specific questions based on respondents’ answers;
– Analyze call statistics with sophisticated tracking
Track user engagement with your messages; Find out how long subscribers listened to each message, how often they can be reached, and much more – allowing you to refine your messaging and reach more subscribers over time;
– Receive inbound calls and let subscribers reach you on their schedule
Set up incoming call routes with a detailed switchboard system. Enable custom responses for existing and new subscribers, add call-in respondents to specific groups, and much more. Route messages using optional SMS keywords, within the Viamo Platform. Incoming switchboard screenshot;
– Accelerate your app with an advanced voice API
Connect new and existing applications to the Viamo Platform, to add voice messaging and survey support to any app; Easily develop and test apps by reviewing API actions within the standard Viamo interface and vice-versa – and by using the extensive API documentation.
Provided by Viamo. Viamo has customer care professionals who can help you use the platform as well as business development professionals who can provide you with a free demonstration to highlight the functionality and ways to use the platform.
- Lara D. Vogel, Levi Goertz, Suhuyini S. Shani, Mark Boots, Louis Dorval, N. Ewen Wang, A Mobile-based Healthcare Utilization Assessment in Rural Ghana, Procedia Engineering, Volume 159, 2016, Pages 366-368, ISSN 1877-7058.
- Uitto, Juha & Batra, Geeta & Cando-Noordhuizen, Lee. (2015). From MDGs to SDGs: Evaluating Global Environmental Benefits. Evaluation Matters. 1. 16-23.
- Sarah J. Iribarren, William Brown, Rebecca Giguere, Patricia Stone, Rebecca Schnall, Nancy Staggers, Alex Carballo-Diéguez, Scoping review and evaluation of SMS/text messaging platforms for mHealth projects or clinical interventions,
International Journal of Medical Informatics, Volume 101, 2017, Pages 28-40, ISSN 1386-5056,
Viamo is tested by users. Case studies are available online.
Farmer, Leah and Dr. Boots, Mark (2013). Barriers and Solutions in using M4D: Connecting Directly to Citizens for Scalable Impact. Voto mobile
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