Hello Hope (Merhaba Umut) is a mobile app that helps Syrian refugees in Turkey to be integrated into society easily by helping them learn the Turkish language easily. The app provides a list of the most common Turkish words as well as translation of common phrases into Turkish.
The app has a Turkish language learning component, instant audio translation between Turkish and Arabic, a frequently asked questions section which offers guidance on essential issues like registration and access to services and one-click access to Turkcell’s Arabic language call center.
Distributors / Implementing Organizations
Merhaba Umut is an app that helps Syrian refugees to be easily integrated into Turkey by providing them with language learning support through the app. It contains language cards with which Arabic speakers can learn 700 most common words and expressions in Turkish, as well as instant speech translation between Turkish and Arabic. A FAQ section includes information on registration as a refugee and access to public services. The app also gives users access to the daily news on various topics and helps them navigate the last 2 days' news within the application. Various education videos produced by Turkcell Academy and its partners also aid learning of various necessary skills. Hello Hope also incorporates one-click access to Turkcell’s Arabic-language call center.
Available via the mobile app.
Manufacturer Specified Performance Parameters
Serving and integration of 3.5 million Syrian refugees in Turkey.
Vetted Performance Status
The mobile app serves 1.7 million Syrian refugees and with more than 80% penetration rate.
Complementary Technical Systems
Academic Research and References
Castillo, N., Vosloo, S., 2018, Hello Hope/Merhaba Umut: case study by UNESCO-Pearson Initiative for Literacy. Programme and meeting document.
Compliance with regulations
Hello Hope won an award from GSMA in 2017.