Updated on August 12, 2020


Created on October 8, 2018

Hello Hope - Merhaba Umut

Upcoming Update

Hello Hope is a mobile app developed by TURKCELL that helps in the integration of the Syrian refugees in Turkey.

Developed By Unknown
Content Partners


Product Description

Hello Hope (Merhaba Umut) is a mobile app that helps Syrian refugees in Turkey to be integrated into society easily by helping them learn the Turkish language easily. The app provides a list of the most common Turkish words as well as translation of common phrases into Turkish.

The app has a Turkish language learning component, instant audio translation between Turkish and Arabic, a frequently asked questions section which offers guidance on essential issues like registration and access to services and one-click access to Turkcell’s Arabic language call center.

Distributors / Implementing Organizations


Manufacturing/Building Method


Intellectural Property Type

Patent Protected

User Provision Model

The app can be downloaded from both iOS and Play Stores.

Distributions to Date Status

As of 2020, the app has been downloaded over 750,000 times.

Design Specifications

Merhaba Umut is an app that helps Syrian refugees to be easily integrated into Turkey by providing them with language learning support through the app. It contains language cards with which Arabic speakers can learn 700 most common words and expressions in Turkish, as well as instant speech translation between Turkish and Arabic. A FAQ section includes information on registration as a refugee and access to public services. The app also gives users access to the daily news on various topics and helps them navigate the last 2 days' news within the application. Various education videos produced by Turkcell Academy and its partners also aid learning of various necessary skills. Hello Hope also incorporates one-click access to Turkcell’s Arabic-language call center.

Technical Support

Available via the mobile app.

Replacement Components




Manufacturer Specified Performance Parameters

Serving and integration of 3.5 million Syrian refugees in Turkey.

Vetted Performance Status

The mobile app serves 1.7 million Syrian refugees and with more than 80% penetration rate.



Complementary Technical Systems


Academic Research and References

Castillo, N., Vosloo, S., 2018, Hello Hope/Merhaba Umut: case study by UNESCO-Pearson Initiative for Literacy. Programme and meeting document.

Compliance with regulations


Other Information

Hello Hope won an award from GSMA in 2017.

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