PublicStuff offers a community-driven web portal and Android and iOS mobile applications for citizens
PublicStuff offers a community-driven web portal and Android and iOS mobile applications that citizens can use to submit service requests, get community information, access neighborhood mapping tools, and network with their neighbors and leaders on a permanent basis.
The purpose of PublicStuff platform is to simplify communication between citizens and their local government with the goals of increasing civic participation, accountability, and efficiency in municipalities.
PublicStuff also provides a paid constituent relationship management system (CRM) that local governments, large and small, can use to manage requests submitted through the platform and for communications with their residents.
More than 200 cities within the U.S. are currently using PublicStuff’s platform, including Palo Alto, Elk Grove, Fairfield, Philadelphia and Berkley. The service covers 60 percent of the U.S. population.
PublicStuff platform is free of charge for citizens and community users. There may be fees for services if the system administrator requires special services such as system integration or look&feel customization. Local governments need to contact PublicStuff to agree cost, terms and conditions.
Individuals, communities and local governments.
The Site and all Site materials including, but not limited to, the PublicStuff logos, trademarks, designs, text, graphics, images, audio and video clips, software, interactive features and other works of authorship and other material, and the selection and arrangement thereof (the “content”) are copyrighted by PublicStuff and are protected by United States and international intellectual property laws.
Users configure their work environment by themselves within the PublicStuff platform. The application can be downloaded from the Google Play Store and Apple Store. There is a comprehensive installation and configuration guide available at the PublicStuff Client Resource Center.
For inquiries, users and system administrators can contact Publicstuff.
More than 200 cities within the U.S. are currently using PublicStuff’s platform. Number of users is unknown but PublicStuff’s Android app download page states that app ranges from 10,000 to 50,000 installs.
Connectivity requirement for the product/service to work (Mobile Internet, SMS, voice, Fixed Internet, Wi-Fi, etc)
Mobile data coverage required for the product/service to work ( (2G, 3G, 4G, LTE, broadband, dial-up, other [specify])
Device(s) type required for the product/service to work.(smartphone ,feature phone, computer, tablet, other [specify])
Permanent network connectivity required (Y/N/Other)
Is the product/service able to receive and send back information to the user?
Rates of user vs downloads/subscriptions – Compliance rate for the app/voice-SMS service
Support according to the literacy level required from the user. If no, the user is intended to be literate (If Yes, (specify))
Operating System required and Software version (Android, IOs, Windows, or other [specify])
Power supply required for the product/service to work.
Device features required for the product/service to work.((bluethooth, Wifi, camera, IVR, GPS, Accelerometers/Motion sensors, physiologic biosensors, biometric identifiers, SIM, Memory card (e.g microSD), other [specify])
Palo Alto developed an open source database that contains all types of city information including raw data on development center permits, library checkout statistics, and residential water and electricity usage compared to to commercial usages. The database even provides geospatial data mapping the local of trees around the city. Residents can download the PaloAlto311 app, made by PublicStuff, to report potholes, bent traffic signs and graffiti and alert a need for service.
Plano, Texas has been able to do a 150 percent more effective job in reducing unnecessary water usage than its peer cities by using its PublicStuff app to make citizens more aware of the problem. In turn residents feel more comfortable reporting water conservation concerns, such as neighbors washing their cars on days with restrictions.
PublicStuff is an Accela company and holds partnership with Esri, Cityworks, 311, lucity, salesforce, Cartegraph, IBM maximo and others. These organizations develop outside software apps to adapt PublicStuff outputs to their needs. For instance, Esri is the world leader software provider for GIS. They create APIs to adapt different apps outputs like PublicStuff that use location to add other functionalities in their own platform.
- A. Bousios, D. Gavalas and L. Lambrinos, “CityCare: Crowdsourcing daily life issue reports in smart cities,” 2017 IEEE Symposium on Computers and Communications (ISCC), Heraklion, 2017, pp. 266-271. doi: 10.1109/ISCC.2017.8024540
- Le Dantec C.A., Watkins K.E., Clark R., Mynatt E. (2015) Cycle Atlanta and OneBusAway: Driving Innovation Through the Data Ecosystems of Civic Computing. In: Kurosu M. (eds) Human-Computer Interaction: Users and Contexts. HCI 2015. Lecture Notes in Computer Science, vol 9171. Springer, Cham
- Bacher, J. and Williams B. (2014) “A Local Government’s Strategic Approach to Distressed Property Remediation“. 46 Urb. Law. 877
Understanding local and national regulations is required due to privacy and security policies.
Partner testing and field trials
It is possible to check the McAllen 311 launch video, as the official civic engagement tool to allow residents to stay in touch with the City.
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