FixMyStreet Platform is a free, open source software platform designed to empower websites that want people to report problems in their local area.
FixMyStreet Platform is a free, open source software platform designed to empower websites that want people to report problems in their local area. In the UK, FixMyStreet Platform is used to power the FixMyStreet.com website, which has now sent over 200,000 reports to over 400 local governments.
Posts are publicly viewable, where users can both leave updates and set up alerts. Learn more about the system here.
Sites can be started for free in any city by anyone willing to set up and maintain the forum. FixMyStreet Sites have emerged so far in Uganda, Malaysia, India, Australia, Ireland, Norway, Spain, Sweden, Switzerland, United Kingdom, Chile and Uruguay.
This is an open-source product and free to use.
Residents interested in resolving problems in their surrounding community. NGOs, Public and private institutions. Local and regional governments.
FixMyStreet.org is an owned domain name, though the name and association are distributed for free to those interested in developing a local chapter.
The code that is available, unless otherwise stated in particular files or directories, is open source and free to use. Users can redistribute it and/or modify it under the terms of the GNU Affero General Public License as published by the Free Software Foundation, either version 3 of the License, as stated below:
Permissions of this strongest copyleft license are conditioned on making available complete source code of licensed works and modifications, which include larger works using a licensed work, under the same license. Copyright and license notices must be preserved. Contributors provide an express grant of patent rights. When a modified version is used to provide a service over a network, the complete source code of the modified version must be made available.”
Currently available in 13 countries.
FixMyStreet.org was developed in Perl using the Catalyst framework for reporting problems to local governments. It is now at version 2.0.4.
Technical support is available both from FixMyStreet and from counterparts in other cities.
This is an app for reporting things which are broken, dirty, damaged or dumped, and need fixing, cleaning or clearing: graffiti, flytipping, broken playground equipment, street lighting, potholes.
Connectivity requirement for the product/service to work (Mobile Internet, SMS, voice, Fixed Internet, Wi-Fi, etc)
Mobile data coverage required for the product/service to work ( (2G, 3G, 4G, LTE, broadband, dial-up, other [specify])
Device(s) type required for the product/service to work.(smartphone ,feature phone, computer, tablet, other [specify])
Permanent network connectivity required (Y/N/Other)
Is the product/service able to receive and send back information to the user?
Rates of user vs downloads/subscriptions – Compliance rate for the app/voice-SMS service
Support according to the literacy level required from the user. If no, the user is intended to be literate (If Yes, (specify))
Operating System required and Software version (Android, IOs, Windows, or other [specify])
Power supply required for the product/service to work.
Device features required for the product/service to work.((bluethooth, Wifi, camera, IVR, GPS, Accelerometers/Motion sensors, physiologic biosensors, biometric identifiers, SIM, Memory card (e.g microSD), other [specify])
- Stephen F. King and Paul Brown. 2007. Fix my street or else: using the internet to voice local public service concerns. In Proceedings of the 1st international conference on Theory and practice of electronic governance (ICEGOV ’07), Tomasz Janowski and Theresa A. Pardo (Eds.). ACM, New York, NY, USA, 72-80. DOI: https://doi.org/10.1145/1328057.1328076
- Baykurt, B. 2011. Redefining Citizenship and Civic Engagement: political values embodied in FixMyStreet.com. AOIR
- N. Walravens, “Validating a Business Model Framework for Smart City Services: The Case of FixMyStreet,” 2013 27th International Conference on Advanced Information Networking and Applications Workshops(WAINA), Barcelona, Spain Spain, 2013, pp. 1355-1360. doi:10.1109/WAINA.2013.11
Understanding regulations require consulting with your local municipality to ensure effective communication of citizen’s concerns.
Note that the local authorities had been on board with the FixMyStreet system of reporting. This review highlights issues encountered when setting up channels of communication with public offices.
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