FixMyStreet Platform is a free, open source software platform designed to empower websites that want people to report problems in their local area. In the UK, FixMyStreet Platform is used to power the FixMyStreet.com website, which has now sent over 200,000 reports to over 400 local governments.
Posts are publicly viewable, where users can both leave updates and set up alerts. Learn more about the system here.
Distributors / Implementing Organizations
Intellectural Property Type
User Provision Model
Distributions to Date Status
Currently available in 13 countries.
FixMyStreet.org was developed in Perl using the Catalyst framework for reporting problems to local governments. It is now at version 2.0.4.
Technical support is available both from FixMyStreet and from counterparts in other cities.
Manufacturer Specified Performance Parameters
This is an app for reporting things which are broken, dirty, damaged or dumped, and need fixing, cleaning or clearing: graffiti, flytipping, broken playground equipment, street lighting, potholes.
Vetted Performance Status
Complementary Technical Systems
Academic Research and References
- Stephen F. King and Paul Brown. 2007. Fix my street or else: using the internet to voice local public service concerns. In Proceedings of the 1st international conference on Theory and practice of electronic governance (ICEGOV ’07), Tomasz Janowski and Theresa A. Pardo (Eds.). ACM, New York, NY, USA, 72-80. DOI: https://doi.org/10.1145/1328057.1328076
- Baykurt, B. 2011. Redefining Citizenship and Civic Engagement: political values embodied in FixMyStreet.com. AOIR
- N. Walravens, “Validating a Business Model Framework for Smart City Services: The Case of FixMyStreet,” 2013 27th International Conference on Advanced Information Networking and Applications Workshops(WAINA), Barcelona, Spain Spain, 2013, pp. 1355-1360. doi:10.1109/WAINA.2013.11
Compliance with regulations
Understanding regulations require consulting with your local municipality to ensure effective communication of citizen's concerns.
Note that the local authorities had been on board with the FixMyStreet system of reporting. This review highlights issues encountered when setting up channels of communication with public offices.