CTSuite, manufactured and distributed by CityTaps, is a pay-as-you-go smart metering system implemented by the local utility consisting of a smart water meter called CTMeter and a CTCloud billing software. The suite allows for accurate consumption measurement and data tracking, leak, and tampering identification, and simplified purchasing of water. Customers have full visibility of their usage history and remaining credit balance via the CityTaps mobile app, and they can also use the Mobile Money app to reload funds at any time.
Burkina Faso, Ecuador, Kenya, Namibia, Niger, Rwanda, Senegal
SDG 6: Clean Water and Sanitation
Market Suggested Retail Price
Target Users (Target Impact Group)
Distributors / Implementing Organizations
Intellectural Property Type
User Provision Model
Users can obtain the product from utilities using the CTSuite smart metering system, for which the utilities subscribe to CityTaps.
Distributions to Date Status
3,768 CTMeters distributed as of 2021.
Description of system
Smart Metering System
Integrated treatment (yes/no)
System flow rate (L/min)
Maximum number of customers served
3,768 CTMeters distributed as of 2021
Compatible water sources
Urban supply water
Utilities that use CityTaps CTSuite install weather-proof smart meter devices at the residences of paying customers. Customers can load funds or credit onto their accounts via the mobile app or USSD mobile phone services. Customers get notified when their credit is low or depleted, and they can add more funds. The software is designed to allow utilities to monitor leaks, fraud, blocked meters, and history of water consumption while also improving cash inflow balancing with expenses, increasing OPEX savings by 10-20% and making collection ratios 100% with no customer debt. Consumption data is transmitted via either radio gateways or the Internet of Things to mobile devices every 30 minutes. Installation requires no specific tools and is simple.
Training is provided by the manufacturer during implementation, then utilities are responsible for maintenance. Regular software updates, automatic meter readings, and data hosting are all services for which the utility subscribes from CityTaps, paid for on a per unit per month basis.
Multi-jet water meter (R100), motor, battery
Manufacturer Specified Performance Parameters
The manufacturer designed meters to be extremely weather-resistant and can operate in direct sunlight, high temperatures, and fine dust environments.
Vetted Performance Status
No known safety hazards are related to this product.
Complementary Technical Systems
Academic Research and References
L. Savaëte, G. A. Landel, and M. Phua, “Resource delivery,” 3362980:B1, 08-Jun-2022.
METER READERS, “PAYGO Water Systems,” Strikinglycdn.com. [Online]. Available: https://uploads.strikinglycdn.com/files/1d7881d2-6f0b-493c-b9b7-4441b16c4669/Citytaps_Misconception_Flyer_Final_Version.pdf?id=1252561
“CityTaps – Products, Competitors, Financials, Employees, Headquarters Locations,” Cbinsights.com. Available: https://www.cbinsights.com/company/citytaps
“Citytaps – solutions for Cash collection and Non-Revenue Water,” Citytaps. Available: https://www.citytaps.org/
Strikinglycdn.com. Available: https://uploads.strikinglycdn.com/files/c6400cef-bb8e-424b-a2f6-c2f41845c4b3/CityTaps_Project_report_Kenya_2021_VE.pdf
Compliance with regulations
CityTap news archive, including awards and grant announcements