Updated on November 2, 2023


Created on October 26, 2022


CTSuite is a smart metering system that allows utility customers to pre-pay for water and monitor usage via a mobile app.

Developed By
  1. CityTaps
Tested By
  • Manufacturer/Designer
Content Partners


Product Description

CTSuite, manufactured and distributed by CityTaps, is a pay-as-you-go smart metering system implemented by the local utility consisting of a smart water meter called CTMeter and a CTCloud billing software. The suite allows for accurate consumption measurement and data tracking, leak, and tampering identification, and simplified purchasing of water. Customers have full visibility of their usage history and remaining credit balance via the CityTaps mobile app, and they can also use the Mobile Money app to reload funds at any time.

Target Countries

Burkina Faso, Ecuador, Kenya, Namibia, Niger, Rwanda, Senegal

Target SDGs

SDG 6: Clean Water and Sanitation

Market Suggested Retail Price


Target Users (Target Impact Group)

Household, Community

Distributors / Implementing Organizations


Competitive Landscape

Direct competitors include JanaJal Safe Water ATM, Sarvajal Water ATM, and Grundfos AQtap.

Manufacturing/Building Method


Intellectural Property Type

Patent Protected

User Provision Model

Users can obtain the product from utilities using the CTSuite smart metering system, for which the utilities subscribe to CityTaps.

Distributions to Date Status

3,768 CTMeters distributed as of 2021.

Description of system

Smart Metering System

Integrated treatment (yes/no)


System flow rate (L/min)


Maximum number of customers served

3,768 CTMeters distributed as of 2021

Compatible water sources

Urban supply water

Design Specifications

Utilities that use CityTaps CTSuite install weather-proof smart meter devices at the residences of paying customers. Customers can load funds or credit onto their accounts via the mobile app or USSD mobile phone services. Customers get notified when their credit is low or depleted, and they can add more funds. The software is designed to allow utilities to monitor leaks, fraud, blocked meters, and history of water consumption while also improving cash inflow balancing with expenses, increasing OPEX savings by 10-20% and making collection ratios 100% with no customer debt. Consumption data is transmitted via either radio gateways or the Internet of Things to mobile devices every 30 minutes. Installation requires no specific tools and is simple.

Product Schematics

Technical Support

Training is provided by the manufacturer during implementation, then utilities are responsible for maintenance. Regular software updates, automatic meter readings, and data hosting are all services for which the utility subscribes from CityTaps, paid for on a per unit per month basis.

Replacement Components

Multi-jet water meter (R100), motor, battery


10 years

Manufacturer Specified Performance Parameters

The manufacturer designed meters to be extremely weather-resistant and can operate in direct sunlight, high temperatures, and fine dust environments.

Vetted Performance Status



No known safety hazards are related to this product.

Complementary Technical Systems


Academic Research and References

L. Savaëte, G. A. Landel, and M. Phua, “Resource delivery,” 3362980:B1, 08-Jun-2022.

METER READERS, “PAYGO Water Systems,” Strikinglycdn.com. [Online]. Available: https://uploads.strikinglycdn.com/files/1d7881d2-6f0b-493c-b9b7-4441b16c4669/Citytaps_Misconception_Flyer_Final_Version.pdf?id=1252561

“CityTaps – Products, Competitors, Financials, Employees, Headquarters Locations,” Cbinsights.com. Available: https://www.cbinsights.com/company/citytaps

“Citytaps – solutions for Cash collection and Non-Revenue Water,” Citytaps. Available: https://www.citytaps.org/

Strikinglycdn.com. Available: https://uploads.strikinglycdn.com/files/c6400cef-bb8e-424b-a2f6-c2f41845c4b3/CityTaps_Project_report_Kenya_2021_VE.pdf

Compliance with regulations


Evaluation methods


Other Information

CityTap news archive, including awards and grant announcements

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