TaroWorks offline CRM

Target SDGs

Target Users (Target Impact Group)

Distributors / Implementing Organizations

TaroWorks was launched by the Grameen Foundation in 2013, and has been implemented by over 100 social enterprises and nonprofit organizations across more than 40 countries, as of July 2019.

Competitive Landscape

Direct competitors include Epicollect5 and Open Data Kit.

Regions

Africa, Asia, Latin America

Manufacturing/Building Method

N/A

Intellectural Property Type

Trademark

User Provision Model

The demo app can be downloaded for free on Google Play. The commercial version is available via TaroWorks representatives.

Distributions to Date Status

TaroWorks has been implemented by over 100 social enterprises and nonprofit organizations across more than 40 countries, and has over 5,000 mobile users.

Design Specifications

TaroWorks helps nonprofit organizations track fieldworkers' performance by connecting remote fieldworkers directly to Salesforce. It allows teams to use Salesforce online.

TaroWorks is designed on following principles:

• Individualized data ownership: each fieldworker is assigned specific records.
• Offline cloud access: remote fieldworkers have access to records from the offline CRM platform, and can upload their data once connected to the Internet.
• Performance management: each fieldworker can be assessed individually.

Product Schematics

Technical Support

Each customer can receive up to 1 hour of free support per month.

Different packages of professional support are available, ranging from initial training to ongoing consulting.

Replacement Components

N/A

Lifecycle

N/A

Manufacturer Specified Performance Parameters

TaroWorks aims to improve data collection, monitoring, sales and inventory management in the field.

Vetted Performance Status

Sistema Biobolsa used TaroWorks to improve their processes while expanding operations, and concluded that 86% of their biodigesters work perfectly and 95% of biodigesters meet expectations. Village Enterprise fieldworkers used TaroWorks for program monitoring and measured indicators such as increased household savings and decreased poverty likelihood for participating households. With help of data collected using TaroWorks, iDE Global sold over 140,000 units in just two and a half years and expected to sell more than 223,000 in the next three years.

Safety

N/A

Complementary Technical Systems

N/A

Academic Research and References

Compliance with regulations

Unknown

Evaluation methods

Taroworks has been evaluated for forecasting demand for products in the WASH sector.

Other Information

Case studies published on TaroWorks website