Oscar Pierre and Sacha Michaud
Glovo is an app that allows users to buy products and food from local businesses and have them delivered.
Glovo is an app developed in 2015 that connects multiple users, couriers and businesses to give members of the community a way to access goods. Glovo allows users to get any type of products delivered including food, groceries, electrical items and clothes.
Glovo currently operates in Spain, Italy, Portugal, Côte d’Ivoire, Ghana, Morocco, Kazakhstan, Romania, Ecuador, Guatemala, Peru, Poland, Moldova, Montenegro, Georgia, Serbia, Ukraine, Colombia, Bulgaria, Kyrgyzstan, Croatia, Honduras, Kenya, Uganda, Panama, Nigeria, Belarus, Costa Rica, Bosnia and Herzegovina, Dominican Republic, and Tunisia.
As of August 2021, over 89k businesses partner with Glovo in the operating countries.
The service itself is free with a variable delivery fee.
Individuals that want food and products delivered.
As of 2021, there are over 3.5 M active customers.
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The Glovo app allows users to choose from a multitude of delivery options including food, grocery items, pharmacy and beauty, and gifts. Users can enter their location and then browse through a multitude of nearby businesses and use filters to find what they are looking for. They can then select the wanted items and check out, while Glovo sends a delivery person with the items. Glovo is available in over 20 different countries and over 790 different cities. Couriers and businesses can partner with Glovo to have their products and services accessible on the app. Couriers generally use motorcycles or bikes and what they deliver must be under 9 kg and within 40 x 40 x 30 cm dimensions.
Users can get help using the in-app or online help function, and the website has a FAQ page.
The goal of Glovo is to give everyone easy access to everything in their city and have a sustainable impact on the economy, society, and the environment.
No third-party organizations, only testing performed by the designer.
Proof of identity may be asked to protect the user’s payment and account details.
A stable internet connection and active GPS are required to help detect location for delivery.
Polkowska D., 2020, Platform Work During the COVID-19 Pandemic: a Case Study of Glovo Couriers in Poland, European Societies, Volume 23, pp. S321-S331.
Alvarez-Palau E., Viu-Roig M., Molet J., 2020, How Do Food Delivery Platforms Affect Urban Logistics?: The Case of Glovo in Barcelona as a Preliminary Study, Sharing Economy and the Impact of Collaborative Consumption, pp. 18.
Customers can leave reviews in the app stores, as well as reach out directly to the company to provide feedback.
Here is the Glovo FAQ page.
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