TaroWorks offline CRM is an app that helps workers in the nonprofit sector manage their field operations. Fieldworkers can collect data in low connectivity settings, analyze metrics, and access reports and historical data including video and text content. TaroWorks helps track fieldworkers’ performance.
Distributors / Implementing Organizations
TaroWorks was launched by the Grameen Foundation in 2013, and has been implemented by over 100 social enterprises and nonprofit organizations across more than 40 countries, as of July 2019.
Intellectural Property Type
User Provision Model
Distributions to Date Status
TaroWorks has been implemented by over 100 social enterprises and nonprofit organizations across more than 40 countries, and has over 5,000 mobile users.
TaroWorks helps nonprofit organizations track fieldworkers' performance by connecting remote fieldworkers directly to Salesforce. It allows teams to use Salesforce online. TaroWorks is designed on following principles:
- Individualized data ownership: each fieldworker is assigned specific records.
- Offline cloud access: remote fieldworkers have access to records from the offline CRM platform, and can upload their data once connected to the Internet.
- Performance management: each fieldworker can be assessed individually.
Manufacturer Specified Performance Parameters
TaroWorks aims to improve data collection, monitoring, sales and inventory management in the field.
Vetted Performance Status
Sistema Biobolsa used TaroWorks to improve their processes while expanding operations, and concluded that 86% of their biodigesters work perfectly and 95% of biodigesters meet expectations. Village Enterprise fieldworkers used TaroWorks for program monitoring and measured indicators such as increased household savings and decreased poverty likelihood for participating households. With help of data collected using TaroWorks, iDE Global sold over 140,000 units in just two and a half years and expected to sell more than 223,000 in the next three years.
Complementary Technical Systems
Academic Research and References
Nique, M.R. and Smertnik, H., 2016, The Role of Mobile in Delivering Sanitation Services, Broken Pumps and Promises, Springer, pp. 179-194.
Miller, N. and Jean, L.P., 2019, SOIL-Building a Sustainable Citywide Sanitation Service, Sustainable Sanitation Practice.
Compliance with regulations
Case studies published on TaroWorks website